Shipping & Returns
tldr; We offer free standard shipping + returns of unopened/unused product to the USA within 14 days of receiving the order. We also ship to Canada, but the customer is responsible for shipping + duty 😎
Shipping
Standard Shipping to USA:
5-7 business days*, FREE!
Expedited Shipping to USA:
2-3 business days*, fee calculated at checkout based on zip code
* You may experience longer standard delivery times when shipping to Hawaii + Alaska. We do not offer rush shipping to these locations. Sorry about that!
Shipping to Canada:
We do not offer free shipping to Canada. Customers are responsible for all shipping + duty related expenses. We offer shipments to Canada via UPS and USPS. UPS shipments take 2-14 days to arrive depending on the type of shipping selected and duty is always covered by the customer. USPS shipments take 7-21 days and duty is included in the shipping cost.
Where does xo, Fetti ship?
Currently, we only ship to the 50 US States and Canada. However, if you are an international customer looking to place an order - please email hello@xofetti.com with your desired order and address details. We will do what we can to accommodate your request 🥰
When will my order ship?
We process all orders in 1 business day!
How long will it take to ship to Hawaii + Alaska?
Normally, it takes 9-11 business days.
My tracking isn't working.
Tracking numbers can take 12-24 hours to register with the carrier. So if you just got an email with tracking, chances are it will begin tracking within a few hours! If you're tracking number doesn't update within 24 hours, send us an email at hello@xofetti.com 👋
How can I update my shipping address?
Please email hello@xofetti.com with your order number and correct shipping address, asap!
Returns
How do I place a return?
It's super easy! Just email hello@xofetti.com with your order number and the products you'd like to return - we'll handle the rest 🙃
Do you have a return policy?
Yes! We accept all unopened + unused items within 14 days of purchase. Just follow the above instructions to get started!
How long does it take to process my return?
Once we receive your return, we take 3-4 business to check in returns and then banks typically take 5-10 business days to issue the actual return.